Admissions & Stay

CONTACTING PATIENTS

Here are a few things you should know about contacting a patient during treatment:

RELEASE FORM

When patients arrive at the facility, they will have to sign a release form in order for loved ones to be updated about their treatment process. If patients do not sign the release, we cannot share any treatment information with friends or family members or allow patient contact with loved ones. This helps to protect patient privacy. You may find it helpful to chat with your loved one prior to treatment so they understand the importance of signing this release.

PHONE CALLS

As long as patients are progressing well through treatment, they will be able to call friends and family during scheduled times at the discretion of our treatment team. But keep in mind: our treatment specialists will need to ensure patients are focused on getting better and aren't distracted from their recovery goals. Contact will be minimal during the initial stabilization period.

LETTERS

Patients will be allowed to write and send letters during their free time, so remind your loved one to bring supplies, including stamps. We will ship letters directly from our center so you will receive them in a timely fashion.

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Haven Health Services - 500 N. Highland, Sherman, TX 75092